In the course of our business we do collect some personal and business information about customers and supplies and the protection of this information has always been of paramount importance to us. What follows is information about how and why we collect this information and what we do with it when we have it. If you do have any questions about any aspect of our privacy policy or any other aspect of our business, please get in touch.

Who we are?

ChapterBlaq is a subsidiary of blackbuyblack.com and may be contacted via our registered offices listed above or via the 'Get in touch' tab on our website.

What information do we collect?

When you use our website to purchase or browser items or when you register as a supplier, we may collect information. The types of information we collect from you may include the following; names, login-details, browsing, search, purchase, supply & payment history and revenue data.

How do we use personal information?

The information we collect may be used for the following purposes:

1. To personalize your user experience or the future user experiences of other customers or suppliers
2. To enable account set up and administration
3. To assist with targeting marketing or promotional information
4. To carry our polls and surveys
5. For the purposes of internal research done to help develop our website and our business
6. For the purposes of internal audit
7. To provide goods and services
8. To fulfil any legal obligations which may occur from time to time

When do we share your personal data?

We do not share personal data.

When do we store personal data?

Our data is held within the United States and data is processed according to the applicable laws of the land.

How do we secure your personal data?

All data we control is encrypted using Secure Sockets Layer (SSL) software, stored and backed up to secure locations which prevent unauthorised access, use, destruction or disclosure and ensures business continuity and disaster recovery if required. We regularly conduct privacy impact assessments in accordance with the law and our FTC policy and train staff and contractors on data security to manage third-party risks, through use of contracts and security reviews.

How long do we hold your personal data?

Unless required by law or unless demanded by you, we will keep your personal data only if it is necessary for the purpose(s) for which it was collected. Data, such as bank details, will be securely destroyed when no longer required. We will continue to maintain a core set of personal data for future reference requests. We may also need to retain some financial records about you for statutory purposes.

Your rights in relation to personal data

Under law and in accordance with our general FTC policy, you can access any personal information we hold for the purposes of correction, deletion, withdrawal of consent, data portability, restricting processing and objection and to lodge a complaint with the Information Commissioner's Office. To exercise your rights please contact us as outlined below. We would normally respond within 7 working days. We may request further information to help direct your request or to verify you identity. In the event that your request for information may expose the information of another or where we are legally obliged to delete or retain data, your general data rights may be limited.

Use of automated decision-making and profiling

We may make use of profiling and automated decision-making for purposes of marketing and for research into different technologies. Any such activities are conducted without access to personal data so can have no direct consequences to yourself.

Use of cookies and other technologies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. For information about cookies please refer to www.allaboutcookies.org.

We use Session Cookies for the following purposes:

1. To allow you to carry information across pages of our site and avoid having to re-enter information
2. Within registration to allow you to access stored information
3. Non personal data for tagging purposes only (by random number)

We use Persistent Cookies for the following purposes:

1. To help us recognize you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly
2. To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website
3. To internally identify you by account name, name, email address, customer ID, currency and location (geographic and computer ID/IP address)
4. To differentiate users who are on the same network to enable us to correctly allocate details to the appropriate account
5. Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so

We use Third Party Cookies for following purposes:

1. To serve advertisements on our site and track whether these advertisements are clicked on by users
2. To control how often you are shown a particular advertisement
3. To tailor content to your preferences
4. To count the number of anonymous users of our site
5. For website usage analysis
6. Linking to other websites / third party content

Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection. Such links do not signify that we endorse these linked website(s) and have no responsibility for their content.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice

This website uses cookies to monitor browsing preferences

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these linked website(s) and have no responsibility for their content

We do not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use our website only with the involvement of a parent or guardian We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction We grant you a limited license to access and make personal use of this website, but not to download (other than page 'caching') or modify it, or any portion of it, except with express written consent of chapterblaq.com. This 'licence' does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of chapterblaq.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising our or any of our affiliates' names or trademarks without our express written. Any unauthorised use terminates the permission or license granted by us. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of our site if the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use our logo or other proprietary graphic or trademark as part of the link without our express written consent You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, trademark, confidence, privacy or any other right, or is otherwise injurious to third parties, or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam", to cause annoyance, inconvenience or needless anxiety 'chapterblaq.com', the chapterblaq logo and other marks, colour schemes or styles indicated on our website are trademarks or registered trademarks of ours or our subsidiaries. They may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. Any other trademarks not owned by us. that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us once you have logged in. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. When you place an order to purchase a product from this website, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation e-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. In addition to any statutory rights you may, we give an unconditional 30-day money back guarantee on any purchase made via their website. An administration fee may apply, please contact us for more information Whilst we do our best to ensure that our website is current and up to date, we have many hundreds of thousands of titles available and we cannot guarantee that all the products we are advertising are still available for dispatch at the time of purchase. For the same reasons, in a rapidly changing market we cannot guarantee that the advertised price of a particular title is the actual price for which we are prepared to sell it. All prices are inclusive of VAT unless stated otherwise. When ordering books from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the books Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of books by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of books by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or that you order books from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.